COVID-19 Update

We wanted to take a moment to update you about our response to the evolving COVID-19 situation. As medical professionals, our responsibility to provide medical care to our patients, while keeping clients and staff safe, is our number one priority. We are open for our normal business hours. We will continue to update our clients via email and on our Facebook page. Here are the additional changes that we have made in response to the current situation:

Scheduled appointments:
• All clients that plan to come inside for an appointment must first complete and sign our Covid-19 Health questionnaire, no sooner than 24 hours of your appointment. A maximum of two people will be allowed inside for each appointment and we must have a completed questionnaire for each individual. This form can either be emailed to you OR you can print from this link.
• If you have a scheduled appointment, please call us from the parking lot, if at that time the waiting room is not full, we will ask you to meet us at the appropriate door and you will be allowed to come inside. If the waiting room is full, we will ask you to wait in your vehicle and we will call you back when you can enter the building.
• You will have the option of remaining in your vehicle during your pet’s appointment or coming inside with your pet when we are ready for you. However, clients dropping off pets for surgery, drop off appointments or boarding will be asked to remain in their vehicles and checked in over the phone
• If you have a scheduled appointment time and opt to remain in your vehicle, a technician will call you and review your pet’s medical needs with you over the phone. They will then come out to your vehicle to retrieve your pet (cats MUST be in carriers/dogs must have on collars and leashes) and we ask that you please keep your mask on. Once the Doctor has completed your pet’s exam, she or your Technician will call you to review the findings and discuss recommendations. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call. Once services are complete, a staff member will call you back to collect your payment over the phone.
• If you opt to come inside, we are asking everyone to continue to practice social distancing. If at the time of check in we have room in our waiting area, we will ask that you meet us at the appropriate door (cat or dog side).
• If the waiting room is full, we will ask that you remain in your vehicle with your pet until we call you back.
• Upon entry to the clinic, we will take your temperature, ask that you disinfect your hands and keep your mask on throughout your pet’s visit.

Purchasing medication, food and other products:
• If you need to pick up supplies during this time, we ask that you call ahead so that we can have this ready for you prior to your arrival and we can take credit card payment over the phone at this time or when you arrive to pick up the items.
• Please call the office when you arrive to pick up your items and a staff member will deliver them to your vehicle.
• During this time, we encourage you to utilize our online pharmacy to have your pet’s medications and food delivered right to your door.

Staff members who are ill: Any staff member who has any of the following symptoms will be asked to stay home:
• Fever
• Cough
• Sore throat
• Respiratory issues

Sanitizing protocols:
We have increased our already rigorous sanitization protocols. We will be continuing to sanitize commonly touched areas such as door knobs, counters, keyboards, pens, etc., multiple times during the day. Our staff has been instructed to wash their hands or use hand sanitizer after EVERY interaction.

We understand that this is a stressful time for everyone and appreciate you working with us to ensure everyone’s safety. As this outbreak continues to evolve, so will our response. Know that we are here for you and your pet, so don’t hesitate to contact us with any questions or concerns.