COVID-19 Update

We wanted to take a moment to update you about our response to the evolving COVID-19 situation. As medical professionals, our responsibility to provide medical care to our patients, while keeping clients and staff safe, is our number one priority. We are open for our normal business hours. We will continue to update our clients via email and on our Facebook page. Here are the additional changes that we have made in response to the current situation:

Scheduled appointments:
• All clients that plan to come inside for an appointment must first complete and sign our Covid-19 Health questionnaire, no sooner than 24 hours before your appointment. A maximum of two people will be allowed inside for each appointment and we must have a completed questionnaire for each individual. This form can be obtained from our mailbox upon your arrival OR you can print from this link.
• If you have a scheduled appointment, please call us from the parking lot. You will be asked for the color, make and model of your vehicle. You will also be asked if you have completed the Covid Health Questionnaire. We will then ask you to wait in your vehicle and that a Technician will be out to escort you and your pet inside, once we have an available exam room ready. However, clients dropping off pets for surgery, drop off appointments or boarding will be asked to remain in their vehicles and checked in over the phone. You will not have the option on coming inside.
• For a scheduled appointment with the Doctor, you will also have the option of remaining in your vehicle during your pet’s appointment. If you wish to wait in your vehicle, we will not only ask you for the color, make and model of your vehicle, we will also need the best contact phone number for the Doctor to reach you while you wait. A Technician will call you and review your pet’s medical needs with you over the phone. They will then come out to your vehicle to retrieve your pet (cats MUST be in carriers/dogs must have on collars and leashes) and we ask that you please keep your mask on. Once the Doctor has completed your pet’s exam, she or your Technician will call you to review the findings and discuss recommendations. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call. Once services are complete, a staff member will call you back to collect your payment over the phone.
• Upon entry to the clinic, we will take your temperature, ask that you disinfect your hands and keep your mask on throughout your pet’s visit.

Purchasing medication, food and other products:
• If you need to pick up supplies during this time, we ask that you call ahead so that we can have this ready for you prior to your arrival and we can take credit card payment over the phone at this time or when you arrive to pick up the items.
• Please call the office when you arrive to pick up your items and a staff member will deliver them to your vehicle.
• During this time, we encourage you to utilize our online pharmacy to have your pet’s medications and food delivered right to your door.

Staff members who are ill: Any staff member who has any of the following symptoms will be asked to stay home:
• Fever
• Cough
• Sore throat
• Respiratory issues

Sanitizing protocols:
We have increased our already rigorous sanitization protocols. We will be continuing to sanitize commonly touched areas such as door knobs, counters, keyboards, pens, etc., multiple times during the day. Our staff has been instructed to wash their hands or use hand sanitizer after EVERY interaction.

We understand that this is a stressful time for everyone and appreciate you working with us to ensure everyone’s safety. As this outbreak continues to evolve, so will our response. Know that we are here for you and your pet, so don’t hesitate to contact us with any questions or concerns.